Is Your IT a Profit Driver or a Cost Center?

“My IT department ___ my company money.”

1. COSTS
2. EARNS

If you’re like most business owners, you probably answered that IT costs your company money. You see your IT department as a cost center—a necessary expense supporting your overall operations but not directly contributing to revenue generation.

“Many IT departments are a cost center to their company. They can spend more money than they make,” said digital technology expert Mario Janschitz. “And to keep them afloat, many leaders cut spending elsewhere.”

Every business’s IT department should do more than spend money; they should generate it. But how?

What Does It Mean to Have Your IT Operating for Profit?

Transitioning your IT from a cost center into a profit driver requires a strategic shift in how your organization views and utilizes its IT resources.

As a trusted managed IT service provider, ER Tech Pros ensures our clients’ IT departments make more money than it costs to run them. And we do this by focusing on the end result we want for you.

ER Tech Pros summarizes this strategy into three value-based categories:

Downtime Prevention

Downtime prevention involves implementing preventive measures, continuous monitoring, and proactive management practices to ensure your IT systems are consistently available and reliable. 

Here at ER Tech Pros, we believe it’s better to plan and prevent than repair and repent.

Our goal is to guarantee your business operates reliably and without interruptions. By taking a proactive approach to managing your IT, we reduce the negative impact of downtime on your day-to-day functions, customer satisfaction, and overall productivity.

As a company leader, you don’t want an IT team that just shows up to fix a problem. You want them to make sure the problem isn’t there in the first place. And that’s precisely what ER Tech Pros does for you.

Immediate Assistance

An IT team’s ability to promptly and effectively address issues is crucial to minimizing downtime, maintaining productivity, preventing revenue loss, and enabling business continuity. However, not all IT service models offer immediate IT support.

An in-house IT team usually offers immediate assistance during office hours. However, having access to round-the-clock IT support could be expensive because it may require hiring at least three IT specialists.

If you’re used to hiring break-fix IT services, you may already know that they seldom offer 24/7 IT support. They typically operate during business hours, and their response times could vary depending on the provider’s availability and workload.

A tried-and-tested managed IT service provider (MSP) typically has an entire team of engineers who cater to client needs through remote and onsite support. ER Tech Pros, for example, offers 24/7 IT operations and carry out updates, recoveries, and backups during off-hours to avoid disrupting your day-to-day operations.

Operational Optimization

Operational optimization is all about streamlining and improving the efficiency of an organization's IT processes, workflows, and resources. The goal is to maximize IT investments, enhance overall performance, and align IT activities with business objectives.

Because operational optimization involves going beyond the typical tasks of resolving IT issues, not all MSPs offer it to their clients.

ER Tech Pros, however, uses its multi-industry expertise and partners with business leaders to help them:

• Know their current IT standing
• Ensure their IT needs are met
• Make informed decisions regarding their technology systems
• Leverage their IT investments to drive innovation

We deliver a comprehensive IT management service that goes beyond resolving issues and setting up equipment-we help make your IT environment and team increasingly efficient.

From Cost Center to Profit Center: Transforming Your IT

Transforming your IT into a profit center involves leveraging tools to optimize revenue streams (or create new ones!), enhance customer experience, and drive innovation. It’s about using digital technology to increase your workloads and maximize productivity without hiring more people, getting more space, or straining your IT budget.

While there is no one-size-fits-all strategy for making your IT a profit center, our team at ER Tech Pros finds our approach effective among clients. Here’s an overview of how we do it:

Careful Control

Having been in the IT industry for over two decades, our team at ER Tech Pros understands that a carefully controlled and well-managed IT network ensures stability, reliability, and optimal performance.

As your IT infrastructure becomes a more reliable foundation for business operations, your organization is better positioned to leverage technology for innovation, introducing new products or services that drive revenue growth.

Top-Notch Technology

Here at ER Tech Pros, we are meticulous about the types of technology we use, only adopting solutions that:

• Ensure safety, cybersecurity, and stability
• Are fine-tuned for optimal performance
• Allow secure data backups 
• Allow server monitoring
• Allow monitoring of hardware parameters such as temperature, voltage levels, error rates, and other performance metrics

Disciplined Documentation

Comprehensive and well-maintained documentation allows every MSP to have a repository of technical and procedural knowledge.

By making our processes, configurations, and troubleshooting steps readily available and easily understandable, our team can swiftly respond to and resolve any IT issues you face. As a result, your organization experiences lower operational costs, increased productivity, and improved IT resource utilization.

Tailor-Made Training

ER Tech Pros believes every organization deserves access to high-quality, personalized technology training, especially on how your team can optimize and protect your technology systems.

Our regular, comprehensive, and strategic cybersecurity awareness training program empowers your workforce to be the first line of defense in identifying and halting attacks. It includes:

• Interactive and relevant training material
• Cybersecurity awareness assessments
• Simulated phishing campaigns
• Targeted training sessions

Increase Profitability and Exceed Expectations with ER Tech Pros

At ER Tech Pros, we go beyond resolving issues—we use our experience and expertise to fuel your success, elevate your operations, and transform your IT into a profit center.

We’ve done it for our clients; we can do it for you. 

From meticulous assessment and strategic planning to streamlined implementation and 24/7 support, our team is ready to empower yours.